It is essential to have good technical support. A customer who misuses a product often just stops using it. CWA makes sure that users have an excellent understanding of our partner's products.
Our deep knowledge of markets allows our partners to save time by quickly taking the right approach to penetrate the markets we cover.
Being an expert at communicating technical information in plain language is particularly valuable. CWA has trained several sales teams that operate on most continents. It is of the outmost importance for CWA that wholesalers and users are well trained, that they receive a message that is clearly conveyed and that they are contacted quickly.
For manufacturers looking to establish themselves in Canada, we can help them with their business plan development including sales objectives, an analysis of their competitive strengths and weaknesses as well as cost and/or selling price analysis.
To make life easier for our partners, over the past five (5) years, CWA has developed alliances with other Canadian agencies to be able to offer them a complete national coverage.
Because we understand their needs, our partners who are manufacturers have access to our network of experts in the fields of translation (55% of the population in Quebec is unilingual French-speaking), of chemical product and label compliance (Simdut, SDS, GHS or CCCR Labels) as well as experts in the field of design and printing of commercial brochures.